Call coverage
Every call gets answered or gets a fast response, during the day, after hours, and on weekends.
- Missed-call text-back
- After-hours and overflow answering
- Urgent calls routed to whoever's on call
For roofing, plumbing, HVAC & electrical shops
You're on the job. Your phone's still covered.
We set up the systems that answer your calls, follow up on your leads, and keep your schedule straight, so a missed call doesn't turn into the next guy's job. We use whatever actually works for your shop, whether that's a tool you already pay for, something new, or something we build.
A quick phone call, booked at a time that works for you. Based in San Antonio, working with shops across Texas. Rather write? Send a quick note or email [email protected].
- Roofing
- Plumbing
- HVAC
- Electrical
- Garage Doors
- Foundation
- Pest & Lawn
The problem
The work isn't the hard part. Keeping up with everything around it is.
You can't pick up the phone from a roof, a crawlspace, or the middle of a repair. And when you're the one doing the work, the office side slips.
01 / MISSED CALLS
They don't leave a voicemail. They call the next guy.
When someone has water on the floor or no AC in July, they're calling down the list until a person picks up. A missed call is usually a job that went to someone else.
02 / FOLLOW-UP
Estimates go out, then go quiet.
You did the walk-through and sent the number. Without a nudge at the right time, a good share of those jobs just drift, and nobody has time to chase them.
03 / THE OFFICE
Everything lives in your head and your truck.
Sticky notes, texts, a calendar here, an invoicing app there. None of it talks to each other, so you end up doing the office work at 9 p.m.
You don't need more apps. You need the calls answered, the leads chased, and the pieces you already have working together.
What we do
Practical fixes for the stuff that costs you jobs.
Most shops start with call coverage, then build from there. We'll tell you which pieces are worth it for your business and which ones aren't.
Fast lead response
New inquiries from your website, Google, or social get a quick reply and land in one place, instead of sitting in an inbox.
- Web and form leads answered fast
- Every lead tracked in one spot
- Nobody waiting on a callback
Follow-up & reviews
Customers hear from you after the estimate and after the job. Happy ones get an easy nudge to leave a Google review while the work is still fresh.
- Estimate follow-ups that go out on schedule
- A check-in after every finished job
- Review requests sent at the right moment
Scheduling & dispatch
A clear, simple flow from "someone called" to "a tech is on the way," with fewer texts and less double-booking.
- Booking that fits how you work
- Reminders and on-my-way texts
- Everyone knows where they're headed next
Your own dispatch board
We connect your phone, calendar, invoicing, and CRM, then give you one simple board that shows calls, leads, booked jobs, and reviews in one place.
- Works with the tools you already use
- Calls, leads, jobs, and reviews on one screen
- Set up and kept up to date for you
Website & lead capture
A clean, fast site or landing page that makes it easy to call, text, or request a quote from a phone.
- Simple reworks, not six-month projects
- Click-to-call and quick quote forms
- Leads go straight into your follow-up
How we work
Look first. Fix what matters. Keep it running.
No big software overhaul. We start with how your shop already works and make the smallest changes that make the biggest difference.
Walk through your setup
We look at how calls come in, where leads go, what tools you already pay for, and where jobs are slipping through.
Connect, set up, or build
We put the right pieces in place, starting with whatever stops the most missed calls and lost leads.
Run it and keep improving
We keep an eye on it month to month, tune what isn't working, and add pieces as your shop grows. You see it all on your own dispatch board.
Who it's for
Built for shops where the owner is still on the tools.
We work best with independent home-services businesses: busy enough that calls get missed, small enough that every job matters.
- You or your techs are in the field most of the day
- Calls go to voicemail when everyone's busy or after hours
- Estimates go out but follow-up is hit or miss
- You've got a few tools that don't talk to each other
- You'd rather spend your evenings anywhere but on paperwork
- Roofing
- Plumbing
- HVAC
- Electrical
- Garage doors
- Foundation
- Lawn & pest
- Other trades
Working together
Simple pricing. No mystery invoices.
Every shop is a little different, so we quote after we've looked at your setup. The structure is always the same.
Step one
One-time setup
We map out your current setup, then build and connect everything we agreed on.
- Walk-through of your calls, leads & tools
- Setup, connections, and any custom pieces
- Testing before anything goes live
- A walk-through so you and your crew know how it works
Then
Flat monthly partnership
One predictable monthly price to keep it all running and keep making it better.
- Monitoring, fixes, and adjustments
- Ongoing tweaks as your business changes
- Your dispatch board kept up to date, with a quick monthly look at what's working
- A real person to call, not a ticket queue
- New pieces added as you grow
On a quick call we'll tell you honestly whether this makes sense for where your business is right now. If it doesn't, we'll say so.
FAQ
Fair questions.
Do I have to switch to new software?
No. We start with what you already use and only suggest something new when it clearly does the job better. A lot of the time the fix is just setting up or connecting the tools you've already got.
We tried a tool before and nobody used it. Why would this be different?
Fair question. Tools usually get ignored when they don't fit how the crew actually works. So we start with how your shop already runs, keep the changes small, and use the tools you already have wherever we can. We walk your team through it and leave a simple one-page guide. If something isn't sticking, we keep adjusting it month to month.
Is a robot going to answer my phone?
Only if that's what you want. Depending on your shop, call coverage might be a quick text-back when you miss a call, a live answering service, a smart phone menu, or a voice assistant that handles the basics and hands off to a person. You decide, and you'll hear exactly how it sounds before it ever talks to a customer.
How much does it cost?
There's a one-time setup fee and then a flat monthly price. Exact numbers depend on what your shop needs, so we quote after a short walk-through of your setup. No surprise charges.
How long does it take to get set up?
It depends on how much we're connecting or building. We'll give you a clear timeline after the walk-through, and we usually tackle call coverage first so you see a difference early.
I'm not a tech person. Is that a problem?
That's exactly who this is for. You run the jobs, we handle the setup. When we're done, you'll get a plain-English walk-through, and you can always call us.
Do you only work in San Antonio?
We're based in San Antonio and work with shops across Texas. Most of the work happens remotely, and we're happy to meet in person if you're local.
What happens on the 15-minute call?
It's a quick phone call at a time you pick. You tell us how calls and leads come in today and where things slip. We'll tell you what we'd look at first and whether we think we can help. No pitch deck, no pressure.
Who you'll be talking to
Hi, I'm Sarah.
I spent about ten years in Texas real estate, and I've been the overwhelmed operator myself. That's why I build for people who don't have time to babysit their systems.
When you work with The Dispatch Board, you're working with me. I design, build, and run the systems myself, and I set them up to keep running in the background while you do the work.
A few things I've built and run
- A front-desk voice system for a service business that answers inbound calls, onboards new customers, books in-person consults, and feeds a live dashboard
- A missed-call text-back automation for spa and wellness businesses
- An outreach system that logs every contact and sends a daily summary
- Five live iOS apps and about 30 products shipped end to end
Let's talk
Stop losing jobs to voicemail.
Grab a time for a 15-minute phone call. Tell us how your shop runs today, and we'll tell you honestly what we'd fix first.
Opens our booking page in a new tab, so you can pick a time for the phone call.
[email protected]
San Antonio, TX, serving all of Texas